Delivery Policy
We ship on Monday and Friday.
It takes approximately 3-5 working days to ship your items once you have completed payment.
Once dispatched, delivery times are subjected to the couriers unless otherwise advised.
Shipping Within Malaysia
We offer FREE SHIPPING for purchases above RM300(effective for orders after 15th Sept 2022).
For purchases less than RM300, a flat rate shipping fee will be charged;
RM10 for shipping to West Malaysia
RM30 for shipping to East Malaysia
For large & heavy items (5.01-15.0kg), a flat rate shipping fee will be charged;
RM20 for West Malaysia
RM95 for East Malaysia
For extra large and heavy items (15.01kg above), shipping fee starts from;
RM50 for West Malaysia
RM120 for East Malaysia
*Please check out with Bulky Items options on your shipping option for items such as:
Papoose Toys Wooden Barn with Ladder and Felt Roof
We will reach out to you and/or reserve the right to cancel your order if we notice any mistakes.
For EM orders, please note that we are using Teleport. Areas that are not covered by Teleport, you will be contacted for either cancellation of order or top up shipping fee.
Self Pick-Ups / Rider
We encourage (contactless) self pick-ups or arranging rider for bulky items if you are able to travel to Klang or live around the area. Please contact us to arrange for a time slot.
Returns & Exchanges
Prior to opening the product(s), if you wish to return or exchange the product(s), you may do so within 7 calendar days from the invoice date and we will be happy to offer you a full credit refund. Please contact us prior to returning. Products returned without our acknowledgment will not be accepted.
If the original packaging of the product(s) is no longer in its original state such as ripped, damaged, repacked and removed, we will not be able to offer you a full credit refund.
The shipping cost for all returns or exchanges will be borne by the customer. Please ensure the product(s) are packed appropriately and shipped with a tracking number as we will not be held responsible for any lost or damaged item(s).
Please take note that:
Natural wooden toys may have knots and splits, these are not counted as a defect as it shows the life and uniqueness of the tree that lived on.
Cancellation
Please write to [email protected] within 6 hours of your order for cancellations. Refunds can be accommodated for successful cancellations (less the transaction fees charged by our payment solution partners). Once items have been shipped, we will not be able to accept any cancellations.