• Lucky Draw entry (gift worth up to RM500) for every purchase of RM250 above this Christmas. Shop Now
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Refund Policy


Thanks for shopping at Hyvä Play.
If you are not entirely satisfied with your purchase, please contact us first. We can work something out. 

Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return:

  • The item must be unused and in the same condition that you received it. 
  • The item must be in the original packaging.
  • The item needs to have the receipt or proof of purchase.

All sales items are final.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to you in terms of store credit (minus any fees charged by our payment partners). 

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, reach us at [email protected]

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